Refund policy

NovaCart — Return & Refund Policy

Last updated: August 24, 2026

At NovaCart, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may request a return or refund subject to the conditions below.

1. Return Eligibility

You may request a return if:

• You received a damaged or defective product.
• You received a product different from what you ordered.
• The product is missing essential parts or accessories.
• The product is significantly different from its description.

To be eligible, you must contact us within 3 days of receiving your order.

2. Items That Cannot Be Returned

Returns may not be accepted for:

• Products that have been used, washed, or damaged after delivery.
• Products without their original packaging, where the packaging is required.
• Products damaged due to misuse or improper handling.
• Change-of-mind returns, unless specifically stated for that product.

3. How to Request a Return

To request a return, contact us at novacart.shop3@gmail.com and provide:

• Your name
• Order number
• Reason for the return
• Clear photos/videos of the product and packaging, if applicable

Our team will review your request and provide further instructions if the return is approved.

4. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the available payment method. For Cash on Delivery (COD) orders, we may request your bank/e-wallet details to process the refund.

Refund processing may take 5–10 business days after approval, depending on the payment method or financial institution.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery with clear photos/videos. If the claim is approved, we may offer a replacement or refund, depending on product availability and circumstances.

6. Return Shipping

If the return is due to our error, such as receiving a wrong or defective product, NovaCart may cover the applicable return shipping cost.

If a return is approved for another reason, the customer may be responsible for the return shipping cost.

7. Order Cancellation

You may request cancellation of an order before it has been shipped. Once an order has been shipped, cancellation may no longer be possible.

8. Contact Us

For any return or refund questions, please contact us:

Email: novacart.shop3@gmail.com
Website: novacartppk.shop